http://justinsardi.com may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us.

Depending on the price of the product, http://justinsardi.com may require you to first submit proof that you have

submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. http://justinsardi.com recommends that you

contact the support team for your browser provider, as http://justinsardi.com ensures that our software can be downloaded

with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or

network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may

occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To

prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews,

demo links, product samples, screen shots) of each type of the product offered before making a purchase.